Yes! You’re always welcome to visit our flagship store in Copenhagen.

Can I change my order after it’s placed?

Once your order is confirmed, we’re unable to make changes. However, please contact our customer care team as soon as possible — and we’ll do our best to assist you before the order is shipped.

Can I cancel my order?

Yes, if your order has not yet been shipped. Please reach out to customer care right away, and we’ll help process your cancellation.

I’ve paid but haven’t received a confirmation email — what should I do?

Please check your spam folder first. If you still haven’t received anything, contact us with your email and order details so we can assist.

Which payment methods does MEOTINE. accept?

We accept all major debit and credit cards (Visa, Mastercard, American Express), as well as Apple Pay, Google Pay, MobilePay, and Klarna in select countries. All transactions are securely encrypted. We do not store your payment information.

When will I receive my order?

Orders within Denmark typically arrive within 2–3 business days. For international orders, delivery times vary depending on the destination — usually between 5–10 business days.

Can I change the shipping address?

If your order hasn’t been shipped yet, we’ll do our best to change the address. Please contact us immediately. Once the parcel has been dispatched, we can no longer modify shipping information.

Will I receive tracking information?

Yes. As soon as your order is shipped, you’ll receive a tracking number via email.

Will I be charged extra for customs or VAT?

All prices on our website include Danish VAT. For international orders, import duties and taxes may apply depending on your country. In many cases, these charges are calculated at checkout. Otherwise, they may be collected by your local customs office upon delivery.

How do I return an item?

You have 14 calendar days from the date of delivery to return any item. Returns must be initiated through our online return portal. All items must be unworn, with tags attached and returned in original packaging.

Can I exchange for another size or style?

Yes, you can. If you need a different size or style, please use our return/exchange portal (in the footer section).

When will I receive my refund?

Once we receive and inspect your return, refunds are processed within 14 business days to the original payment method. Please note: return shipping costs are non-refundable unless your item was faulty.

What warranty does MEOTINE. offer?

We offer a 2-year warranty on manufacturing defects in line with Danish consumer law. This covers workmanship and materials but does not cover general wear and tear.

My item arrived damaged or defective — what do I do?

Please contact us right away with photos and a description of the issue. If eligible, we will assist with a replacement or process a claim under warranty.

How do I take care of my MEOTINE. item?

Always refer to the care label inside your garment. General tips include:

– Wash at 30°C with mild detergent

– Do not use fabric softener or bleach

– Turn inside out and zip up before washing

– Air dry flat; do not tumble dry

– Store away from direct sunlight

Proper care extends the life and look of your MEOTINE. outerwear.

How can I get in touch with MEOTINE.?

Our customer care team is here to help. You can contact us via the contact form on our website or by email. We aim to respond within 24–48 business hours.

How do I know which size to order?

Each product page includes a size guide with detailed measurements in centimeters. If you’re unsure, our customer care team is happy to provide personalized sizing advice.